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Audio Messages is a chat feature designed to make communication faster, more personal, and more convenient. Instead of being limited to typing, users can share their voice in just a few taps. Perfect for moments when they’re on the go, multitasking, or want to convey tone and emotion that text can’t capture. This hands-free option keeps conversations flowing without slowing users down.
Role
Lead User Experience Designer
Skills
UX Strategy & Research
Wireframing
Visual Interface Design
Prototyping
Usability Testing
Approach
Based on customer feedback, deliver a scalable UX system for audio messages that supports core user flows.
The User
Non-desk workers who are out and about during their work day.
Goals
Provide an easy way for users to communicate without the need to be looking at the chat stream.
Problem
In the Pronto app, communication was primarily text-based, which created barriers for users in situations where typing was inconvenient or impossible. Members who were on the go or multitasking struggled to find time to type messages out. This led to delayed responses, incomplete messages, and missed opportunities for connection. Without an easy, hands-free option for sending messages, conversations often felt less engaging and slower.
Initial Research
After initial product discovery calls with Pronto users, I discovered that customers wanted a way to quickly send a message without the need fo
Solution
We wanted to make sending voice-based communication as simple and natural as talking in person, offering users a quick, hands-free way to share their thoughts without losing nuance or personality.
With an intuitive interface and seamless recording controls, anyone can easily capture and send an audio message with just a few taps. Users can also re-record before sending, ensuring clarity in every message. Once sent, audio clips remain part of the message stream, making it easy to revisit important details and information.
*Names have been changed for privacy
Design Deck
A design deck is a helpful way to share the thinking and process behind a design. They can include things like user insights, design goals, and mockups. It’s a great tool for getting everyone — whether it’s product, engineering, or marketing — on the same page. It also helps teams give feedback, stay aligned, and feel confident before moving into development.